Shipping Policy

Thank you for visiting and shopping at The New Archive.

UK Shipping

Please order before 1PM for next day delivery

FREE SHIPPING OVER £120 

Royal Mail Standard

£4.00 | 3-5 working days

Royal Mail Priority Next Day

£5.50 | 1 working day

 

International Shipping

Please order before 3PM for same day dispatch

FREE INTERNATIONAL SHIPPING OVER £150 / $220USD 

Europe 

DHL Express
£25 | 3-5 working days 

USA and Canada 

DHL Express
£24 | 3-5 working days 

Australia and New Zealand 

DHL Standard
£38 | 5-7 working days

Aisa 

DHL Express
£45 | 3-5 working days 

Please note delivery times are estimates and we do not process orders over the weekend or public holidays.

Look out for an email from us to tell you your order is on it’s way.

Customs, Duties, and Taxes
The New Archive is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages
The New Archive is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognised as a valid address. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

The New Archive will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible at info@thenewarchive.co.uk.